As we design and produce all of our charts and kits ourselves, we don't run out of stock. We print our charts to order and keep a stock of most kits at all times. This means that we are almost always able to dispatch your orders either the same day or the next day. If a kit is not in stock, we can usually produce it within a day or two.
All orders are shipped via Royal Mail second class for the UK and Airmail for overseas. We calculate our shipping charges based on the total weight of your order and the country of delivery, this is designed to ensure the delivery charges are as close to cost price as we can make them.
As an example, for the UK, delivery for a chart is £1.50 and for a kit is £2.00 with additional kits/charts usually costing 50p. For a chart to the USA the cost is usually £2.50 and for a kit is £3.50. Other products such as coasters, fabric or aperture cards have different shipping rates, and these can be calculated and viewed before purchase via your shopping cart.
The full cost of your order including all shipping charges is shown to you during checkout BEFORE you commit to purchasing the items. We currently ship to most destinations in the world.
"No Quibbles" Returns Policy
Our returns policy complies with all current european distance selling regulations. If for any reason you are not happy with your purchase, you can return it to us within 14 days of receipt for a full refund.
To return an item, please contact us for a returns number and we will explain the returns process to you.
For your protection, we recommend you return items using a recorded delivery service.