General
We currently accept Visa, Mastercard, Switch, Maestro, Solo, American Express, Amex, Delta and Visa Electron cards. In addition, we also accept PayPal, cheques, postal orders and money orders denominated in UK pounds sterling (payable to Stitchtastic). Our checkout pages are protected using the latest SSL encryption for your safety and your card details are sent directly to Sage Pay, so you can be sure they are processed and stored under the highest levels of security.
If you do not wish to pay over the internet, we also accept orders via telephone and post. Complete our simple checkout process and you will be given the option to pay offline.
We welcome orders from all over the world. All of our product pages and our Payment page will allow you to see an approximation of the prices in your currency. Simply click on the "Convert Currency" link.
When you fill out your order online using our checkout pages, your delivery charges are automatically calculated and you may be given a choice of delivery options. You will be shown the full price of your order including delivery before you commit to purchasing the items. A complete description of delivery charges is shown here.
Our returns policy complies with all current European distance selling regulations. If for any reason you are not happy with your purchase, you can return it to us within 30 days of receipt for a full refund.
Yes we do sell kits of our designs. We are going through a process of creating kits of our designs, so if you see a chart you would like as a kit, please contact us as we can usually create a kit for you within a week.
With each chart you will receive the following:
A full colour picture of the design printed on a colour laser printer for clarity
A black and white chart, printed clearly on A4 sheets
A shopping list of all DMC threads/floss required
Complete beginner instructions if you are not sure how to get started
Advice by email if you get stuck on anything
